Customer Care FAQs

About Votre Vu


Votre Vu Customer Care
500 Wall Street
Glendale Heights, IL 60139

Phone: 847-805-4123
Business Hours: Monday thru Friday 8:30 - 5:30 CST

Currently, Votre Vu products are sold exclusively online.

A privately held American company specializing in luxury French skin care, Votre Vu was launched in the United States on January 29, 2009. In 2012, Votre Vu expanded its beauty line to include custom-blended cosmetics. Votre Vu’s skin care is handcrafted at a family owned laboratory that has been producing award-winning formulations for more than 80 years. Likewise, Votre Vu’s professional-grade color line is custom blended with integrity and unparalled ingredients by some of the world’s best naturally based cosmetic formulators in the U.S. and Europe.

The phonetic pronunciation of Votre Vu is “voh-truh-voo”.

The VuBAR – our swanky mobile beauty boutique – pops up shop during periodic tours throughout the nation. This gleaming Airstream is decked out with posh seating and flat screen info-tainment as well as two deluxe stations for sampling Votre Vu’s fine line. Don’t miss this lovely off-road experience if the VuBAR comes to a city near you!

About Our Products

Votre Vu’s professional-grade skin care is handcrafted of the finest marine and botanical elements by a family of artisans who have been perfecting the science of naturally-based skin care formulations for nearly a century. While many lesser skin care products are comprised primarily of fillers with only trace amounts of power ingredients, Votre Vu products boast high percentages of mindfully harvested and effective power ingredients. With a foundation in skin care, we sought to develop a color line that was kind to the complexion as well. So when we launched our French Accents face basics, we looked to the leading naturally based cosmetic formulas in Europe and the United States to custom blend our makeup with integrity and superlative ingredients like essential oils, botanicals, vitamins, minerals and French kaolin clay that nourish and protect your skin while also enhancing its appearance.

No, none of our products are tested on animals.

The shelf life of Votre Vu products varies among items depending upon ingredients. Because our products are naturally based, most last from 6 months to 1 year. To find the shelf life of an item you purchased, consult the product insert or product listing on our website for the Period After Opening (PAO) symbol represented by an “open jar” icon. The numerals 12M indicates a shelf life of 12 months after opening; 9M indicates a shelf life of 9 months, and so on.

The volume declaration indicates that the product has been filled in accordance with the average system of measurement used in the European Union (EU). The After Opening (open jar) symbol notes the recommended number of months within which the product should be used after being opened, provided the product is stored under normal conditions and not exposed to extreme temperatures. For example, 12M means that you should replace this product within 12 months of opening.

At Votre Vu, we are proud of our high-quality ingredients and fully disclose a complete list of ingredients for every product. To find an ingredient listing online, go to the SHOP section, select a product, and click on INGREDIENTS [+]. Ingredients are also listed on outside product packaging or on the accompanying informational insert.

We scour the globe to find the premier producers of each ingredient and only the very finest make it into our finished goods. Because our ingredients are natural, many ingredients are native to certain regions – and we look to where these elements grow the most robust and effective. Conditions like climate and soil composition are critically important to producing the premium quality we demand.

The restorative collagen blended into our skin care formulations is cultivated from bountiful marine algae.

BEST REGARDS is for normal to dry skin; ATTENTIVE is for sensitive skin; PEAU ÉQUILIBRÉE is for oily skin and FULL BENEFITS is for mature skin. Keep in mind that skin type can vary with diet, time of the month and seasons. Many customers choose items from more than one line and vary their regimen according to their skin’s current state of being.

If you have an adverse reaction to any products, discontinue use immediately. If irritation persists, contact your physician.

About Your Order

Orders are typically processed and shipped within 2-3 business days. Once shipped, most orders will arrive at their destination within 5-7 business days in the contiguous United States. Orders shipped to Alaska and Hawaii take longer to arrive.

Visa, MasterCard, Discover, American Express, and PayPal.

Your credit card is charged at the time the order is placed.

We have in place certain physical, electronic, contractual and managerial safeguards to protect the security and privacy of your personal information, including credit card information. When you enter your personal information on our websites, we use Secure Sockets Layer (SSL) technology to protect your information as it is transmitted, and all credit card information is encrypted. In addition, you may take steps to help ensure the security of your transaction. First, make sure you are accessing our secure server before you submit personal financial information. To verify that SSL is active, look at the lower left-hand corner of your browser for an unbroken key or a closed lock symbol (depending upon your browser). To double-check for security, look at the URL (address) displayed in your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."

At this time we are only able to ship to addresses within the contiguous United States, Alaska, Hawaii and Puerto Rico.

Enjoy free shipping on orders over $50 and free returns for 30 days.